FAQs

Ordering Information

Making Payments

We use Paypal as our payment processor to take payments via this website. You do not need a paypal account in order to make payments. After you place your order, you will be transferred to the paypal website to complete your payment. If you do not have a paypal account, you will be able to pay as a guest by entering your credit card details.

If you cancel your paypal payment, your order will not be able to be processed. You will need to contact us in order to have an invoice resent to you for payment.

Do you take payments via credit card?

Yes. Although we use paypal as our payment processor, you can always use a credit card to make a payment. You will need to select paypal as your payment method, then simply select pay with a credit card on the paypal payment page.

Do you take any other forms of payment?

Not via this website. If you want to pay with cash, cheque, shekels or chickens, then you will need to contact the store to make alternative arrangements.

 

Shipping Information

Where do we ship?

Due to dealership agreements, we are only able to fulfil orders that ship to Australian addresses.

When do we ship?

We will dispatch items generally within 2 business days. This isn't always possible, sometimes an item might have to come in from a supplier and this may delay the time taken to ship. We will contact you if there are likely to be any delays on delivering your order.

How do we ship?

Given that packages generally contain multiple (heavy) items, we are still figuring out the most cost effective way to ship them to you. The intention is to package everything together and ship as multiple cartons with one courier at the same time, but occasionally it will be more efficient for us to split a delivery across different couriers, particularly if out distributors are based in different states. Rest assured, we will be in touch to let you know how your items will ship after we place your order. Please feel free to contact us to discuss it before placing an order if you like.

How long does shipping take?

Shipping depends on your location. You will be notified when your items have been dispatched. Shipping to eastern capitals will generally take a few days, while shipping to Western Australia and regional areas can take up to a week or more.

Can I collect in store?

Yes, If your planning to make use of this option, then please be sure to call the store to arrange a pickup time - it may not be possible to pick up on the day the order is placed. Please note that although shipping is built into the price of the system, we can't offer any discounts for in store collection. This is because some items ship directly from the distributor in another city and we will have to pay the freight cost to ship it into the store.

How much is shipping?

We've built the price of shipping into the cost of the system for delivery in capital city metro areas. We are more than happy to arrange shipping to regional areas, just contact us first to get a quote. We will do the best to minimise the shipping costs to regional areas, as we know that it feels bad having to pay for extraneous shipping charges.

What about returns?

If you have a problem with any items that you have received, then please contact the store by phone on (03) 9639 2737, or by email at: cavmail@carltonaudiovisual.com.au. In the rare occasion that an item is damaged or unsuitable, we will work with you to organise an exchange.